Privacy Policy
Your privacy matters to us. This Privacy Policy explains how NOBODY TECH LIMITED (Business Registration Number 80180115) and its related entities (Nobody Audio, we, us or our) collect, use, store, disclose and protect your personal information when you interact with us.
This Privacy Policy applies to information we collect about you through:
– Our website at www.nobodyaudio.com and any related subdomains
– Our audio products, including earbuds and accessories (“Products”)
– Our companion mobile applications and firmware (“Apps”)
– Our customer service, social media accounts, retail experiences, surveys, competitions and other online or offline activities
– Any other interaction you have with us
We refer to all of the above collectively as the “Services”.
By using our Services, you acknowledge that you have read and understood this Privacy Policy. Where required by law, we will obtain your consent separately for specific activities. If you do not agree with this Privacy Policy, please do not use our Services.
Effective Date: 19 May 2026
Last Updated: 19 May 2026
Published by: Nobody Tech Limited · BRN 80180115
The information we collect about you depends on the Services you use, how you use them, and what you choose to share with us. We collect information in three main ways:
– Information you provide directly to us
– Information we collect automatically through technology
– Information we receive from third parties
1.1 Information you provide directly to us
You may provide us with personal information when you:
– Browse or purchase from our website or authorised retailers
– Create or sign in to a Nobody Audio account
– Register a Product or claim a warranty
– Download, install or use one of our Apps
– Contact our customer support team
– Subscribe to our newsletter or marketing communications
– Participate in a competition, survey, focus group or research activity
– Apply for a job with us
– Post a review, comment or other content on our platforms
Examples of the information you may provide include:
– Identity and contact information — name, billing and shipping address, email address, phone number, date of birth (where required), country and language preferences.
– Account credentials — username, password and security questions.
– Order and transaction information — products purchased, order history, gift card details, returns, payment method, billing information and proof of purchase. Full payment card details are processed by our payment service providers and are not stored by us.
– Product registration information — Product serial number, place of purchase, date of purchase and warranty details.
– Customer support information — the content of emails, chat messages, phone calls and other communications you send us, including recordings of service calls (where notified and permitted by law).
– Marketing and preference information — your communication preferences, interests, favourite music genres, listening habits you choose to share and feedback about our Products.
– User-generated content — reviews, photos, videos, social media posts and other content you submit through our Services.
– Employment information — if you apply for a role with us, your CV, work history, qualifications and any other information you provide.
1.2 Information we collect automatically
(A) WEBSITE AND EMAIL USAGE INFORMATION
– IP address and approximate geographic location derived from it
– Device type, operating system, browser type and version, screen resolution and language settings
– Referring and exit URLs, the pages you view, the links you click, search terms you use, and time spent on each page
– Date and time of access and email open/click data
– Crash logs and diagnostic data
(B) PRODUCT AND APP USAGE INFORMATION
– Device information — Product serial number, model number, MAC address, Bluetooth identifier, firmware version, battery level, connection status and the name you have assigned to your Product.
– Connection information — Wi-Fi network identifiers (SSID), signal strength, Internet service provider and the devices paired with your Product.
– Feature and usage data — buttons pressed, settings adjusted, volume levels, equaliser presets, active noise cancellation use, transparency mode use, codec in use, total listening time, content sources connected (e.g. streaming service tokens - but not the music itself, unless required to deliver a specific feature), and error logs.
– Sensor data — for Products that support features such as wear-detection, head-tracking spatial audio or activity tracking, we may collect data from the relevant sensors to enable those features.
– Location information — general location (city/region) derived from your IP address, and, where you grant permission, precise location data from your mobile device to enable features such as “find my earbuds”, auto-switching by location, or locating nearby authorised service centres. You can disable precise location collection at any time in your device settings.
(C) VOICE AND AUDIO DATA
Some Products and Apps include voice features such as voice assistants, voice prompts or hands-free calling. Where you use these features, voice data may be processed locally on the Product or your phone (preferred where possible), or by us or a third-party voice service to interpret and respond to your commands.
We do not record ambient audio from your surroundings, and we do not use the microphone to listen in. Voice processing is initiated only by a wake word; button press or your explicit action.
Where third-party voice assistants are used, that third party's privacy policy will also apply.
1.3 Information we receive from third parties
– Authorised retailers and distributors — where you purchase a Product from a third-party seller, we may receive your contact details, proof of purchase and warranty information to process your registration or service request.
– Payment processors and fraud-prevention providers — confirmation of payment, fraud signals and dispute information.
– Shipping and logistics partners — delivery status and address verification.
– Social media platforms — where you choose to interact with us, log in using a social account or tag us in posts, we receive the information your privacy settings allow that platform to share with us.
– Advertising and analytics partners — aggregated or pseudonymised information about how users interact with our advertising and our Services.
– Publicly available sources and business partners — where lawful and relevant.
1.4 De-identified and aggregated information
We may de-identify or aggregate information so that it can no longer reasonably be used to identify you. We may use and disclose de-identified or aggregated information for any lawful purpose without restriction under this Privacy Policy.
We and our service providers use cookies, pixels, SDKs, local storage and similar technologies on our website and in our Apps to:
– Remember you and your preferences
– Keep you signed in
– Understand how our Services are used
– Measure the performance of our website and advertising
– Detect and prevent fraud and abuse
– Deliver more relevant content and advertising
You can manage cookies through your browser settings and through any cookie preference centre we make available on the website. Disabling certain cookies may affect the functionality of the Services.
For full details, please see our separate Cookies Notice on www.nobodyaudio.com.
We do not sell your personal information for money. We share your information only as described below.
We use third-party analytics tools (such as Google Analytics) to understand how visitors use our website and Apps. These tools may set their own cookies and similar identifiers and may collect information about your activity across sites over time.
We also work with advertising partners to deliver Nobody Audio advertising that may be more relevant to you, both on our Services and on third-party services. This may involve sharing pseudonymised identifiers (such as hashed email addresses or device identifiers) with platforms such as Google, LinkedIn, Meta, Instagram, TikTok and similar advertising networks.
You can opt out of personalised advertising through:
– The cookie preference centre on our website
– Your mobile device's privacy settings (for example, “Limit Ad Tracking” on iOS or opting out of ad personalisation on Android)
– Industry tools such as Your Online Choices (youronlinechoices.com.au), the Digital Advertising Alliance (aboutads.info/choices/) and the Network Advertising Initiative (thenai.org/opt-out/)
Nobody Audio operates internationally. Your information may be transferred to, stored in and processed in countries other than the country in which you reside, including Hong Kong, mainland China, Singapore, the European Union, the United Kingdom, the United States and Australia. Data protection laws in these countries may differ from those in your country.
When we transfer personal information across borders, we put appropriate safeguards in place, such as:
– Standard Contractual Clauses approved by the European Commission or the UK Information Commissioner's Office
– Reliance on adequacy decisions where they exist
– Contractual obligations on the recipient to apply protections equivalent to those required by your home jurisdiction
By using the Services, you acknowledge these transfers as described in this Privacy Policy and applicable law.
We use a combination of technical, organisational and physical security measures designed to protect your information against unauthorised access, alteration, disclosure or destruction.
These measures include:
– Encryption of data in transit (TLS) and, where appropriate, at rest
– Access controls and the principle of least privilege for our staff and contractors
– Network security monitoring, vulnerability management and regular testing
– Staff training on data protection and information security
– Vendor risk assessment and contractual protections
No system is completely secure, and we cannot guarantee absolute security. You also play an important role — please use a strong, unique password for your Nobody Audio account, keep your devices up to date and let us know immediately if you suspect unauthorised activity.
We retain personal information only for as long as needed to fulfil the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:
– The length and nature of our relationship with you (for example, while your Nobody Audio account is active)
– Whether we have a legal obligation to retain the information (for example, tax, accounting, consumer-law, warranty and product-safety records)
– Whether retention is advisable to establish, exercise or defend legal claims
– Whether the information has been de-identified
When information is no longer required, we will delete it, anonymise it or, where deletion is not technically feasible (for example, in secure backups), securely isolate it from further processing until deletion is possible.
Our Services are designed for a general audience and are not directed at children under the age of 16 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children without verifiable parental or guardian consent where required.
If you believe a child has provided us with personal information without appropriate consent, please contact us using the details in Section 14 and we will take steps to delete the information.
Our Services may contain links to third-party websites, apps and services that we do not own or control. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before providing them with your information.
We may update this Privacy Policy from time to time to reflect changes in our practices, our Services, applicable law or for other operational, legal or regulatory reasons. When we make material changes, we will:
– Update the “Effective date” and “Last updated” date at the top of this policy
– Post the updated policy on www.nobodyaudio.com
– Where required, notify you by email or through our Services and, where required by law, obtain your consent to the changes
Your continued use of the Services after the changes take effect indicates your acceptance of the updated Privacy Policy.
If you have any questions, comments, complaints or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
NOBODY TECH LIMITED
BUSINESS REGISTRATION
80180115
WEBSITE
www.nobodyaudio.com
PRIVACY ENQUIRIES & CUSTOMER SUPPORT
support@nobodyaudio.com
We aim to acknowledge your enquiry within 5 business days and to provide a substantive response within 30 days, or sooner where required by law.