VP4 Pro
Find pairing steps, charging guidance, app support, firmware help, and product-specific troubleshooting in one place.
Pair new device
Case open → hold button 3 s → blue flashes
Factory reset
Case open → hold 10 s → red 3× → blue breathes
ANC control
Long-press earbud 1 s → Noise Cancel / Transparency / Off
Dual connection
Enabled by default
Charging
USB-C · 0.3–0.5 W · Do not charge >12 hours
App
NOBODY Audio — Google Play & App Store
Support
Manual
Wearing
How do I wear my NOBODY earbuds correctly?
How does wear detection work?
Connection & Pairing
How do I pair with a new phone?
My phone can find the earbuds but won't pair — what's happening?
Bluetooth keeps dropping or sound is cutting in and out
General connection issues — where do I start?
Sound
One earbud sounds louder than the other
Poor call quality or echo during calls
One earbud has no sound after opening the case
The bass doesn't sound strong enough
ANC
How do I switch between ANC, Transparency, and Off?
Dual Connection
How do I use dual connection (two devices at once)?
Battery
How do I check the battery level?
The earbuds aren't charging in the case
Firmware
How do I update the firmware?
The firmware update failed — what now?
Troubleshooting
One earbud has completely stopped working
The touch controls aren't responding
The earbuds won't turn on after charging
Maintenance
How should I look after my earbuds?