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If you're not completely satisfied with your purchase, we're here to help.
Last Updated: 5 November 2026
We offer a 30-day change-of-mind return policy for eligible products purchased directly from the Nobody Audio online store.
To qualify for a change-of-mind return:
Your return request must be submitted within 30 calendar days of receiving your order.
The product must be unused, unopened and in its original sealed packaging.
All original accessories, charging cables, ear tips, manuals and packaging must be included.
You must provide valid proof of purchase.
For hygiene and safety reasons, opened or used earbuds are not eligible for change-of-mind returns.
These conditions apply only to change-of-mind returns and do not affect your rights under Australian Consumer Law.
We offer free return shipping within Australia for eligible returns purchased directly from Nobody Audio.
Once your return request is approved, our customer support team will provide return shipping
instructions and arrange a prepaid return shipping label.
Please do not send products back without first contacting our support team.
Once we receive and inspect your returned product, we will notify you whether your change-of-mind
refund has been approved.
If approved:
Your refund will be processed to your original payment method, where possible.
The refund will cover the price paid for the eligible returned product.
Nobody Audio will cover the approved return shipping costs.
The time taken for your refund to appear may vary depending on your bank or payment provider.
For returns involving faulty products, refunds and other remedies will be provided in accordance with
Australian Consumer Law.
If you would like to exchange your product for another Nobody Audio model, please contact our
support team within 30 days of receiving your order.
Change-of-mind exchanges are subject to the same eligibility requirements as our 30-day returns
policy, including unopened packaging and product availability.
If there is a price difference between products, our team will advise you of any additional payment or
refund required.
For faulty products, exchanges and replacements will be handled in accordance with Australian
Consumer Law.
If you purchased your Nobody Audio product from JB Hi-Fi, please contact JB Hi-Fi directly for returns, refunds or exchanges
JB Hi-Fi purchases are subject to its applicable returns policy and your rights under Australian Consumer Law.
Nobody Audio can also assist with product troubleshooting, technical support and manufacturer-related enquiries. Visit https://nobodyaudio.com/support for assistance.
Our direct-store 30-day change-of-mind returns policy does not apply to purchases made through JB Hi-Fi.
Products purchased directly from Nobody Audio during promotional events, including Black Friday, Cyber Monday, Christmas and other seasonal sales, are eligible for our 30-day change-of-mind returns policy, provided they meet the applicable eligibility requirements.
Refunds for eligible promotional purchases will be based on the actual price paid after discounts.
Products purchased as part of a bundle or special promotion may require the return of all included items to receive a full promotional purchase refund.
All promotional purchases remain protected under Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this Returns & Refunds Policy excludes, restricts or modifies your rights under Australian Consumer Law..
Need assistance with a return, refund, exchange or product issue? Our support team is here to help.
Support Page: https://nobodyaudio.com/support
Email: support@nobodyaudio.com
Response Time: Within 5 business days
Website: https://nobodyaudio.com
Thank you for choosing Nobody Audio.
Nobody Audio — Listen to Nobody.